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FAQ

General Inquiries

Why choose vaporizing over smoking?

Most people choose vaporizing for personal health reasons. It is considered to be dramatically less harmful to one's body than smoking. Vaporizing is a process that heats the product and releases only the essential moisture and oils contained. You will get the satisfaction of smoking without the harmful carcinogens, chemicals, tar and smell that smoking would release. Choosing to vaporize your taste buds and body will feel revived with the fresh tastes being released! The aromas that are given off are very pleasant, dissipate very quickly and will not offend the people around you like second hand smoke does. As an added bonus most indoor facilities allow the use of personal vaporizers. No more worrying about your hair, clothes or house smelling of smoke. Vaporizing can also have a positive effect on your finances. The price of our units range from $39.95 to $189.95 and our replacement cartridges from $12.95 to $34.95. This is far less than what you would spend each week, year, compared to the cost of traditional smoking.

Who is AtmosRx® for?

AtmosRx® products can be used by anyone who is 18 years of age or older. It should not be used by children; pregnant or breast feeding women; people with heart disease, high blood pressure, diabetes; or people taking medication for asthma or depression. Please consult your Physician before using any vaporizer / e-cig.

Why buy from AtmosRx® direct?

AtmosRx® is the world leader and innovator of the smallest portable vaporizer in the industry. We are the pioneers, in the industry because of our in-house engineering / design, manufacturing and distribution processes of hand-held vaporizers, accessories, liquids and natural herb formula e-liquid.

Our goal was to develop a complete line of vaporizers that would give customers the freedom to enjoy what nature had to offer in a vaporizer that would fit discretely in the palm of your hand. The quality of AtmosRx® products are surpassed by no other.

At AtmosRx® your health is very important to us; this is our number one priority, we have created a healthier alternative. AtmosRx® uses only the best materials, latest updated technology and safety standards for maximum quality and to ensure the best possible product for you our consumer.

Due to our stringent pursuit of excellence AtmosRx® holds a multitude of patents and trademarks. Our in-house engineers are constantly working on new designs and products that will meet or exceed the expectations of our customers.

At AtmosRx® our professional, highly trained, customer support team is knowledgeable in every aspects of AtmosRx® products. From your very first question about our products, keeping your budget in mind, choosing which unit is best suited for your needs, right down to helping you understand how to operate your vaporizer after you've received it. No question is too big or small for our staff to handle. We are here to assist you every step of the way. All AtmosRx® Vaporizers are backed by our 30 day warranty and 1 year replacement program. You can rest assured when purchasing from AtmosRx®, we have you covered to keep your product functioning like the first day you received it.

I've seen other websites that look almost identical to yours, how can I be sure I'm purchasing directly from AtmosRx?

AtmosRx® products are available on the following websites and through our AUTHORIZED VENDORS.

www.AtmosRx.com
www.AtmosTechnology.com
www.AtmosECig.com

If you do not see the website listed above, it is not AtmosRx, direct. If you do not see the website listed above, it is not AtmosRx®, direct. If you did not purchase your product on the above websites, you have not purchased directly from AtmosRx®. It is very important that all purchases be made through our websites or through our Authorized Resellers.

BEWARE OF COUNTERFEIT PRODUCTS THAT ARE BEING SOLD THROUGH UNAUTHORIZED VENDORS AND DISTRIBUTORS.

If you are unsure of a retailer or online site, as being an authorized retailer we encourage you to contact our Customer Support Department by phone or email with the company name or link to the site before making the purchase. We will confirm the authenticity of the product.

I see the same vaporizer you are selling for $189.95 on another website for a portion of that cost:

AtmosRx® products listed on, e-Bay, Amazon, Rakuten, Overstock, and similar sites to these as well as vendors at flea markets are NOT authorized retailers. No warranty for these products will be honored by AtmosRx®. The majority of these products are imitations and or counterfeit. These products are not supported by AtmosRx® and neither should they be supported by you. Sites advertising Authentic AtmosRx® products at a much lower price are probably advertising and selling a counterfeit product.

WARNING for consumers purchasing counterfeit products:
  • Inferior Quality ( imitation ceramic chamber / filter )
  • Serious health and safety risks associated with electrical components.( defective batteries, unprotected heating elements, fire & burn hazards )
  • People unknowingly purchase counterfeit products actualizing a bargain but actually paying an inflated price for an inferior product.
  • In the United States alone, it has been estimated that the crime of counterfeiting has caused the loss of over 750,000 jobs.
  • Legal Ramifications
If you are unsure of a retailer or online site, as being an authorized retailer we encourage you to contact our Customer Support Department by phone or email with the company name or link to the site before making the purchase. We will confirm the authenticity of the product.

Do you ship internationally?

Yes, we ship internationally. AtmosRx® is constantly monitoring the laws concerning shipments across borders concerning nicotine products. At this time these products can be only be shipped to U.S. Addresses. All non-nicotine products and our vaporizers can be shipped Nationwide as well as internationally.

All orders are usually shipped within 48 hours of order confirmation. UPS shipping is available in Priority Overnight, Standard Overnight, Express Saver, 2 Days and Ground. All shipping times are estimated. We cannot be held responsible for any delays that are not within our control. (weather, electricity, delivery delays by the carriers).

All International shipment fees, including but not limited to warranty items are the sole responsibility of the purchaser. All international shipments are subject to duties and fees when crossing borders. Generally, Brokerage fees will be required and Customs may impose duties and taxes based on the value of the goods. The payment of duties and taxes are the responsibility of the purchaser/importer. Please be advised that these fees are normal and are often times applied to shipments that ship internationally. We currently do not offer shipping to APO/FPO/DPO Boxes.
Please view our Warranty / Terms and Conditions for complete details.
Pre-Purchase Product Inquiries

What is the difference between AtmosRx and AtmosRaw?

The two devices are identical, they are both designed and developed by Atmos Nation, LLC. The difference between both products was the name. The name AtmosRAW is no longer used in any of our advertisements or on any of our websites or business practices. The AtmosRAW is now sold as the AtmosRX Dry Herb Kit

What is the difference between the AtmosRx Junior and the AtmosRx Dry Herb kit?

The Atmos Junior is designed primarily for semi-solid product use but its versatility makes it uniquely compatible with dry herbs (not a dry herb vaporizer.) Small enough to fit in the palm of your hand, the chamber is designed to contain enough product to keep you enjoying it discretely for the greater part of the day. Our conventional AtmosRx Dry Herb Vaporizer primarily is used for dry herbs, but can also conveniently be efficient for semi-solid product use right out of the box. Both units have the easiest drag, clearest taste, no wick, and our exclusive ceramic chamber, so you don't need to concern yourself about any external flavors getting in the way of what matters.

What is the difference between 510 and Atmos?

The term "510" describes the thread size of most common vaporizer components, such as batteries, USB and Cartridges/Attachments. 510 threading is the standard commonly used by portable vaporizer manufacturers.

Most vaporizers that are designed and developed by AtmosRx®, have an exclusive threading that is not as common as the 510. Atmos and 510 threading are NOT COMPATIBLE with each other's components without an available adapter.
Click here to buy.

AtmosRx®, offers most of their Vaporizers, Cartridges and Attachments in both 510 and Atmos threading for your personal choice.

AtmosRx® also carries thread converters that will fit your battery making your Atmos battery compatible with 510 components and making your 510 battery compatible with Atmos components.

If you need further assistance determining which thread size your device has, please contact our Customer Support Team at the number listed on the "Customer Service" page.

Which cartridge should I purchase for e-liquids and other oils?

AtmosRx® offer many different cartridges available for all e-liquids and other oils. Our most popular, bestselling cartridge for e-liquids and other oils are listed below and are all available in both 510 as well as Atmos threading. Be sure to order the proper threading from our drop down menus when adding this item to your cart.

Cartridges can be ordered with different tanks that hold a variable amount of e-liquids and other oils. Cartridges can be ordered from small to extra-large tanks made from either glass or plastic. Cartridges can also be ordered with replaceable inner components.

Popular, best sellers

Atmos XK Mega
Atmos XK Mini
Atmos Pro-T Mega
Atmos Pro-T Mini

How long do cartridges last?

Most cartridges are disposable because of their personal nature and use. Cartridges will probably need to be replaced when there is a burnt taste or a lack of normal operation. The longevity of a cartridge depends mainly on the end user. Due to cartridges being disposable, there is no warranty on any cartridges. Cartridges can be "maintained" by cleaning the outside, metal connector pieces in your battery and the bottom of the cartridge when necessary. If your Cartridge comes with replaceable inner parts, these need to be maintained or replaced as required. The use of an alcohol pad is highly recommended.
Online Ordering and Shipments

What forms of payment are acceptable?

Purchases can be paid for on AtmosRx.com, AtmosTechnology.com or AtmosECig.com, using a major credit card, such as Visa, MasterCard or Discover. We do not accept American Express at this time.

My credit card was declined, but the charge shows up on my bank account

What you're viewing on your account is only an authorization hold. This charge is scheduled to be released within 24-72 business hours. The reason this has happened is due to the credit card being processed with the incorrect billing address. We will only process a credit card transaction when the billing address listed is the correct address linked to the credit card that is being used. This is a precaution we take to prevent fraudulent transactions in order to protect our customers.
If the billing address is correct and you are still being declined, please return to the checkout page and re-enter your billing information and try again, or contact your financial institution for assistance with.

I cannot enter my coupon code

If you are experiencing an issue when entering your coupon code, DO NOT PROCESS YOUR CREDIT CARD. Please contact our customer support department and one of our representatives will help you and process your order with your coupon code/discount.

Why didn't I receive 10% off my first order?

The 10% discount is applicable on your second order only. The 10% discount normally processes within 24 hours after your first completed purchase. The 10% discount will apply automatically to your second (next) order at AtmosRx.com.

Can I change/cancel my order?

Unfortunately, once you process your order we are unable to modify or cancel your order. Once your order is placed and confirmed it immediately gets processed through our automated warehouse processing. This ensures that we are capable of shipping your order quickly and efficiently getting you your products as soon as possible.

When will my order be shipped?

Orders are usually shipped Monday through Friday. Please allow 24-48 business hours for processing & handling (including FREE OVERNIGHT and other expedited services). In most instances, all orders are usually shipped same-day. Orders processed through the weekend will be processed on Mondays of the following week. Shipments are not processed on weekends or national holidays.

How do I get free shipping?

Free shipping is available on all orders of $75 or more, once all discounts and promotions have been applied. If your order is over $75 after all discounts and promotions have been applied, and you did not receive free shipping, please contact our customer support department to speak with a representative who will gladly assist you.

How can I track my order?

Once your order has been processed & shipped, you will automatically receive an email with your tracking number enclosed. You can track your package by going to www.UPS.com or www.USPS.com and entering the tracking number you were provided with, to see your expected arrival date. It may take up to 24 hours for your tracking number to show any updated information.
Post Purchase Product Inquiries

Should I charge my battery before I use it?

Batteries are usually shipped with a 70% charge from our warehouse, which is the suggested way to store lithium-ion batteries. For optimal performance it is highly recommended that you use the battery until it depletes itself. Then charge the battery for four (4) hours on the first initial charge. All future charges should only last until the indicator light turns green. Then your battery should promptly be removed from the charger.

How long do the batteries last on a single charge?

AtmosRx® batteries are designed and manufactured using the latest lithium-ion technology. We carry batteries ranging from 180mAh to 2600mAh. The majority of our kits are delivered with a 650mAh battery. A 650mAh battery, will last approximately 650 puffs before needing to be recharged, 1100mAh approximately 1100 puffs, 200mAh will approximately be 200 puffs. Please keep in mind that these are all approximate calculations and each user will have varied results based on usage and age of battery.

Can I leave my battery plugged in to charge overnight?

No this is not recommended. Charging the battery longer than recommended can cause damage to the lithium-ion technology, and can be a fire hazard as well. Removing the battery from the charger immediately as the light turns green will increase the lifespan of your battery.

What is the best way to care for my vaporizer?

  1. Regularly wipe battery connection clean with a 90% alcohol solution and cotton swab to ensure no oil or residue damages the battery.
  2. Let battery thoroughly dry after cleaning with alcohol.
  3. Remember to remove the battery from the charger when it's fully charged.
  4. Unscrew the cartridge from the battery if you will not be using the device for an extended period of time.
  5. Carry the device in a protective case when not handling.

How do I clean the heating chamber/parts?

If you must clean your vaporizer parts of wet or dry deposit, a 90% alcohol solution and a small cotton swab is highly recommended. Do not attempt to clean the heating coil. The heating element will clean itself eventually in normal use by burning away any excess residue of essential oils or dry herbs.

The mouth piece/chamber connector and mesh filter should only be cleaned with a soapy water solution. It is best recommended to let them soak for a period of 12 hours. Be sure to let your vaporizer components fully dry before using them again.

NOTE: THE CERAMIC FILTER DOES NOT NEED TO BE CLEANED AND IS DISPOSABLE. DO NOT CLEAN.

The ceramic filter, because it is manufactured in an absorbent, porous material, it is not recommended to any cleaning with any liquids. It is suggested, using a paper clip or similar item, to poke the holes to ensure proper airflow. After normal, usage and wear, the ceramic filter, as well as other filters in the vaporizer will need to be changed. Regularly wipe battery connection clean with a 90% alcohol solution and cotton swab to ensure no oil or residue damages the battery.

How do I use the AtmosRx Dry Herb Vaporizer?

The AtmosRx unit is specially designed to operate in 3 different ways. It can vaporize your dry herbs, burn your dry herbs or it can vaporize your semi-solids.

To Vaporize Dry Herbs:
  1. Remove spring from connecting chamber by twisting and pushing up
  2. Insert honeycomb glass screen flat at bottom of heating chamber
  3. Directly atop glass, fill heating chamber more than half way up with your ground dry herbs
  4. Use packing tool to gently/lightly push herbs down only to ensure they are properly making contact with glass (do not over pack)
  5. Close the top to the unit
  6. Press power button for 9 seconds until unit shuts off
  7. Repeat Step 6, press power button for 9 seconds until unit shuts off
  8. Press and hold power button entire 9 seconds
  9. Press and hold, begin to take deep, slow, steady puffs (do not continuously inhale)
  10. ENJOY!
To Vaporize Semi-solids:
  1. Remove spring from connecting chamber by twisting and pushing up
  2. Remove glass filter from heating chamber
  3. With packing tool, place semi-solid directly on heating coil, or as close as possible
  4. Close the top to the unit
  5. Press and hold power button while inhaling with long, slow inhales
  6. ENJOY!

Why does my atomizer or cartridge taste burnt?

The heating element of an atomizer is wrapped in a fabric. If not kept wet will burn very quickly. Once this fabric is burnt it does not absorb liquid efficiently and the atomizer can be damaged permanently by running dry just once. Your wick must be kept saturated before powering on and inhaling to prevent any damage or burnt taste. If all necessary precautions have been taken in keeping your wick saturated and you are still experiencing an unusual taste, it may be time to change your cartridge.

Where can I get a glass filter?

All AtmosRx® Dry Herb Kits are shipped with a glass filter. We do not include any additional glass filters. If you did not receive one with your kit, please contact the retailer where your device was purchased and they should provide you with one free glass filter. Additional glass filters may be purchased in packages of 3 by clicking here.

My rubber power button broke, what do I do?

Please click here to register your device. Once registered, please send an email for replacement to info@atmosrx.com with your name, mailing address and the color of the rubber power button needed. Our customer service department usually responds within 24-48 hours notifying you that replacement rubber power buttons have been sent.

What do I do if my product seems to be defective?

Please click here to register your device. Once registered, please contact our customer support desk and a representative will gladly assist you in troubleshooting your device or replacing the necessary parts under our warranty/replacement program if needed.

All AtmosRx® Vaporizers are backed by our 30 day warranty and 1 year replacement program. This warranty is only valid to the original owner.

If you purchased your device directly from one of our affiliated websites, AtmosRx.com, AtmosTechnology.com or AtmosECig.com., you are not required to register as all your information as well as your order are saved in our system. Please contact our Customer Support Department by phone.
Did you find your answer?. If you did not, please submit your questions to support@AtmosRx.com or call us toll free 1-855-442-8667
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AtmosRx® Disclaimer
These products may contain nicotine. Keep out of reach of children and pets. Nicotine is addictive by nature. Nicotine may be toxic if swallowed or if it comes into contact with skin or eyes. Like other tobacco products with nicotine, you should not use these products if you are pregnant or nursing, have heart disease, high blood pressure, diabetes or if you are allergic to nicotine, propylene glycol, or glycerin. Discontinue use immediately and consult a physician if you experience any symptoms of nicotine misuse, such as nausea, vomiting, dizziness, diarrhea, weakness or rapid heartbeat. These products are not designed or intended to treat, diagnose or cure any disease, physical ailment or condition. These products are to be used for those STRICTLY over the age of 18.

All AtmosRX® devices are not intended to administer medicinal or illegal products of any kind and doing so voids the warranty. The manufacturer is not responsible for any damage or personal injury caused by inappropriate, incorrect, or irresponsible use of our products.
We reserve the right to change specifications, product descriptions, product quality, pricing and application at any time without prior written or oral notice.

Please view our Warranty / Terms and Conditions for complete details.

Atmos Nation USA is recognized as the leader in the vaporizer industry, for providing high quality, top rated vaporizers. Atmos Nation USA’s vaporizers are sold and employed worldwide.
The functionality of a vaporizer is to process herbs therefore producing optimum benefits. If you have any concerns or believe that you are allergic to any kind of herb, propylene glycol or glycerin. It is highly recommended that you consult a physician before using any vaporizer product. Pregnant women, patients with any heart ailments, people with high blood pressure, diabetic patients and people who are sensitive to allergies or find them selves vulnerable in their immune system must immediately discontinue using herbal digital vaporizers and get proper medical authorization before using any electronic vaporizer.
Furthermore, if using processed herbs give you nausea, dizziness, weakness or rapid heartbeats, it is highly suggested for you to visit a doctor at your earliest possible moment. Electronic Vaporizer is not designed or intended to treat, diagnose or cure any disease, physical ailment or any condition of that sort. Vaporizers for sale are strictly intended for adults who are over the age of 18.
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