I recently bought an atmos junior online. when the unit arrived it broke after the first day, and when customer service told me there was nothing they could do for me as it was purchased online i was really let down and left a review to that effect. Bethany called me monday first thing and explained to me that it could not be covered due to the fact it was a fake! beware cheap counterfeit products! even after my bad review and buying a fake pen she took the time to explain the problem and offer a solution, thank you
Tam Ramo Phoenix, AZ
I had a small issue with one of the rubber pieces on my junior vapor (a friend broke the piece - not a product issue) and I didn't see it as a replacement item I could order. I got on live chat with Brandy at customer service and she was incredibly helpful...offered to ship me out the small rubber piece right away at no charge! This is the type of customer service that many companies should strive for. I already loved the product and now feel even better about using it and telling my friends about it.
Jeanne Moore Matamoras, PA
It's taken me 2 months to get through the learning curve of this new type of vaporizing and during that time I have had numerous conversations with 3 different customer service and tech reps. I have to say that were it not for the absolutely best customer service I have ever received from any company, I most likely would have given up and wrote off the starter kit as a waste of money. Brandy has been so helpful, patient and kind that I kept on trying to make it work. She has spent a lot of time on the phone educating this old lady and her response time is always fast when I send an email. I finally learned how to properly take care of and use my vaporizer and I'm a very happy customer and Atmos should be very proud of their employees. Brandy, Dulaine and the other gal whose name I don't remember (so sorry) are the front line between the customer and the company and they are top notch. I hope the president of the company reads these testimonials as they are his greatest asset!!! This unit is unlike all others and is what I would consider high maintenance as it has to be cleaned every single day. Messy, but the end result is what really matters and that is excellent. Have to be very careful not to pack it too full or it won't work. Also have to be very careful to not disturb the heating coil or it will easily break. All that said, this does it for me when I do it right!
Missy Miske Kan, Wisconsin
My order took literally a month and a half to complete. NOT because of Atmos nor their CSA's, but because of me. ATMOS is incredible and I am not one who writes reviews, but I wanted to compliment the ATMOS CSA's Fay and Brittany, these ladies were BEYOND patient with me and when my order gets here, I may just write another one about the product itself. For now, I want to wish the company continued success and ask that you continue to reward these CSA's well because their skillful handling of customer needs and knowledgeable expertise in your product line continues to grow your business.ROCK ON!
ron richardson san jose, ca
I had problems with a products I had but was handled pretty quickly, I had to wait five days but that was expected for shipping. I talked to a customer service rep named delani she was very helpful and knowledgeable about the products got me thru it fast pretty happy.
Holly Viola Seattle, WA
A few months back, I was having constant issues with my Thermo that I purchased from you. I had bought multiple replacement parts continually before calling for help. At that time, I reached Dulaini M there. She and I talked through the issues, and she suggested I try the Optimus 510 instead. Dulaini knew exactly what I needed to pick a good product for me, and she was incredibly helpful sorting through all that.
After having the Optimus a few months now, I absolutely love it. Dulaini was right. However, I now have two busted batteries and wanted to buy another Optimus 510 cartridge and then saw the new Bulb cartridge so was going to buy that too.
I contacted support and was told to call during business hours. However, I had e-mailed Dulaini because it can be hard for me to call during business hours. Dulaini immediately replied with everything exactly right - replacement on the batteries + purchase of 2 new cartridges. I called her to give her a CC number, and we chatted.
Through both of these instances, Dulaini has been both a pleasure to work with and super responsive and helpful in directing to me products. I want Atmos to know how great she has been. She's truly one of the best customer service people I've ever dealt with, anywhere. Always on top of everything, responsive, and super helpful and informative about the products.
Thank you so much, Dulaini!!!!!
C SHOT ATLANTA, Georgia
After buying my Atmos junior from a local shop (Village) in Lil Five Points 3 days later it was completely inoperable. I Was so upset especially when the shop I purchased it from would not even exchange it but even worse didnt offer any tech advice (they R the worst!!) I called Atmos customer care and got Faye who did the most impressive customer care initiative. Once iSent my USB x charging piece by Fed Ex she 2 day AIR mailed my new pieces which was comforting, I was so upset b4 speaking to her. I received the USB x Charger x that still didnt work she got on 3 way w/ Atmos tech x they found the problem was the heating chamber x iGot that piece expedited to me so quickly between while I was working iForgot I was w/o my Vape which iLove by the way. My Junior works incredibly x iPlan on getting accessories x more Atmos products b/c of the quality x most importantly the customer care by Faye. U have gained a lifelong customer b/c of her...please do something special for her. Thanx again Atmos x thank you immensley for your dedication Faye.
Forever Fly LLC
timothy miller glasford, il
very bad bought 2 atmos pens both are giving me problems called atmos they charged me another 30 dollars to ship my batterys then they did not work ether i doubt this review will be posted but dont order the rx dry herb one
Hello Faye, You made ordering a pleasure, customer service has not always been kind and helpful from other venders, you have a gift of kindness.
michael smith cupertino, california
Faye was an awesome help in distinguishing between the standard atmos and the junior. if you guy keep up the customer service and continue to top the Vapor reviews on High Times, you're going to continue kicking ass...
ATMOS IS AMAZING
YOU JUST GOT A CUSTOMER FOR LIFE = )
YOUR MY VAPOR SPOT FOR SURE. AND YOUR NAMED AFTER ONE OF THE GREATEST MC'S - ATMOSPHERE = )
Sarge Stedenko Denver, CO
I had a problem with my vaporizer and Bethany T. was extremely helpful with resolving my issue. She is a consummate professional and a great asset to the Atmos company. I wish all customer service was as good as what I've experienced with Atmos and Bethany T. Thank you.
jeff corsi Hoboken, nj
One good reason to buy from Atmos is their customer service is incredible. I had a couple of issues with my two Apen 510s and they got everything fixed with zero hassle. I can't say that about any of the help desks I have contacted over the years, in fact I find that usually the experience is filled with frustration. Thank you Atmos very much!
Eric Johnson Boulder, Colorado
I has an issue with address verification. After asking in the chat box the agent Brandy responded almost instantly and helped me resolve the issue very quickly. Because if that fast service I would buy from this site again and I have recommended it to other friends.
kim kolsky west palm beach, florida
FAYE IS THE BOMB BY THAT I MEAN SHE IS A GREAT ASSET to your company. to me she took care of all my needs. (she knows the products extremely well, very intelligent). She scores a 20 out of 10 point scale!!!!!!!!
Catherine Byrd San Leandro, CA
Just spoke with Martha at ATMOSRX and was very pleased at the GREAT!!! customer service I received. She put my mind at ease regarding the replacement of my unit... Thank you Martha in I think she said she is in Texas, Great job!
Robert Canum Aurora, Colorado
I am not sure how anyone could be unhappy with this product unless you are just not using it correctly. The benefits are seemingly endless and the csr's you deal with if something goes wrong are some of the best I have ever encountered. AtmosRx has changed my life already and I just got mine a few days ago. Thank you, AtmosRx. I could not be happier with mine...
Wendy Adams Springfield, Oregon
Not Happy at all. I was expecting something at least a little better.!
Lisbet Dionizio Hollywood, FL
I purchased the ATMOS RX; BEST INVESTMENT of my life. I am down to 3 Cigarettes a day; I have tried so many ways to quit smoking, this is my newly found favorite cigarette. The flavor is amazing, the cost is cheaper than cigarettes, I don't smell like cigarettes, I can smoke it anywhere, and most of all I am doing it for my health. THANK YOU!!!!!! I Adore my ATMOS....
Christine Poole Union, MO
My boyfriend and I searched far and wide for a product as reliable as this! The Atmos Rx is a beast! We had a twin pack of Micro G Pens originally & quickly found it was unable to keep up with us. So in our quest for a full size true vape pen we found Atmos. After reading reviews & researching its uses, we decided to each get an Atmos Rx. He got the classic black, I got the green, at the time I didn't realize it but the green was limited edition & came with an extra ceramic chamber! I'll be honest...I'm not always the easiest on my toys, not on purpose...I tend to drop, step on, forget & lose things. My poor Atmos Rx has fallen victim to many accidental abuses. I was impressed by its resilience to rough & tumble handling but nothing surprised me more than finding it in the bottom of my washer after I removed my clothes. That's right, I ended up washing my pen! I was terrified that I had finally done it, I killed my Atmos...but wait, what's this?! The battery, she lights up, the element, he burns! After an intense cleaning & a gentle test run...it's ALIVE, ALIVE I SAY! So, I guess what I am trying to say here, is this product is haus & sauce! I've always sung the Atmos' praises but now I just wanna shout it to all the world! Well done guys, have a Grateful day!
Byron Gutierrez palmdale , Ca
Brandi is one of the best csr people out there if I had my own bizz going on I would seek this woman out to work for me. I had problems with my vap pen and she took care of me. Thank You Brandi.
Matheus Pessoa overland park , kansas
I have had my dry herbs and I have mainly been using it for waxy oils. I love that you can both with this product. I am switching to the glass tank and cant wait for it to get here. I am very pleased with my product. I will definitely have my friends use atmos
Joe H Rochester, New York
I was having some problems with my atmos so I decided to RMA it, upon emailing them they called me to my surprise, Bethany from support was able to help me out and hooked me up with a replacement, awesome customer support thank you Bethany!
Sherry Wyman Roscommon, Mi
I called for some information about vaporizers. Bethany was awesome! Not only did she help me find one that was right for me, she was helpful with finding another item also for a friend. Bethany was courteous, helpful and smart about your products also. Taking time with each question I had and answering each one. And I did have a lot of questions since I'm a new purchaser. Can't wait to get my product! Thank you Bethany!!
john burnes fort mohave , az
i bought an atmos bullet 2 go, cool product and it didnt cost much at all. love it!
Paul Rosen Pacific Grove, CA
Bought a Thermos W and an Atmos Rx recently. Love them both! Needed some help with replacement parts and warranty stuff. Got absolutely excellent customer service from Brandi. She and her manger were just super. Helpful, pleasant and professional. Thanks you guys! Much appreciated!
Holton Davison Parker, CO
Tay your awesome hope I spelled that right had a warranty issue like always no problem you guys ROCK great CUSTOMER SERVICE
Cory McNeel North Platte, NE
BETHANY is the best rep AtmosRX has... I have talked to others and they are all great.. however Bethany always goes above and beyond.. I just received a replacement order along with some extras and I am impressed as always... THANK YOU BETHANY!!!!!!!!!!!!
mike Asseff Hallandale, Fl
Took my call immediately yesterday and immediately solved my problem. Today I went to the office in person and I could not have received better service. She was very helpful, informative and made my experience great!!!
Carl Davis La Quinta, California
I ordered a replacement battery for my atmos raw until that died just a few days after receiving it. Due to circumstances and situations in my life I was a week or 2 past full warranty for store credit to be issued. Bethany Tascione was amazing at getting back to me and helping me sort out my issue, got 50% off my atmos thermos order! Every time I use my atmos thermos, Bethany will come to mind with how much she helped me out. Her customer service is beyond great and definitely helps make this great company that much better :D
-Thank you Atmos for being a great vaporizer company and Bethany for such outstanding customer service
Liz Newman Bay Harbor Island, FL
Wonderful service by Brandi. Gave me suggestions to use my machine, answered my calls promptly, and was super friendly. She is a great!!!
brian manley buffalo, new york
once again customer service just outstanding this time bethany takes the cake ty dear! raw pen is the best !!!!!
J C San Juan, Puerto Rico
and agressivelly great products!
Brandy, best rep!
Joseph Vegs New York, New York
Bethany is the BEST. Her approach to customer service is second to none. She was courteous and extremely helpful though out the entire telephone conversation. I am in the customer service field and have never spoken to a representative that treated me in the manner that I treat my customers. Again, Bethany is the BEST.
NOLA Boy NOLA, LA
Faye and Brandy are the best! Keep up the great work
Jackie Moon Little Rock, Arkansas
I bought a Thermo W and had a minor issue with the atomizer. I called the Atmos Nation customer service number and Brandy was able to help me out with a short phone call. I've never seen customer service that was so sincere and effective. Thanks much Brandy and Atmos Nation!
Kelley Dixon Eugene, Oregon
Never experienced such amazing costomer service. Bethany T. is the shiz. Never a dull email, never any issues with recieving my orders, and if there is a problem this rock star of a costomer service agent has it covered! Thanks Bethany!!!
Ryan Pedley Tampa, Florida
I called today to ask a question about my charger for the Atmos Thrermo. I was helped by Dulaini who not only explained how to solve the issue I was having, but went further to explain purchasing options for accessories, and also valuable warranty information.
I hope that Dulaini is a representation of Atmos RX as a company, because I was more than satisfied with the service I received!
Thank you very much!
Brad G Chicago, IL
Bought a Green Limited Edition Atmos Kit at a retail location. It was great in the beginning, but then was having a problem with it and called technical support. Spoke to Bethany. Thought my device was defective. It was NOT defective; she walked me through resolution. Then I called again with another issue. Again, Bethany was very helpful and I wound up buying more supplies directly. Great product, gave away my Buddah vape. Don't need it anymore, ATMOS is the perfect solution! If you call in for tech support or need supplies; I recommend that you ask for Bethany.
Les Hooper waterford, Michigan
I purchased a Nuke from my Local retailer. Had a small issue with it and called Atmos for advice. They were more than helpful and walked me through the return process. Send it back and had a call from Bethany 4 days later confirming they got my package and that it was under warranty. I was so happy with their service that I purchased a Thermo W on the phone. Bethany was more than helpful. With so many choices out there it was hard to pick. But with Service like this its Atmos for me.
Jeremy Kinser Los Angeles, CA
As a frequent user of online ordering, I can say with assurance that the outstanding customer service that I was provided, was hard to come by. I now own three mobile vaporizers that were all purchased from ATMOS and I have been more than satisfied. The online chat is cake to use, customer service is quick, and you can talk to a real person, instead of a tiring recorded system. If I were you, I would order my vaporizer, and it's accessories from this company. You might get to talk to Brandy, who is very nice, and SUPER HELPFUL, and can easily pass you to her supervisor if you have any questions or concerns. I enjoyed my ordering process. Thanx ATMOS
Jay Snow SD, CA
I wanted to take the time to say how HELPFUL Brandy at customer service has been. With the directions being very vague, she was able to answer all my questions and was a pleasure to work with!! These products rock hoooard!
Eric Chenoweth Benbrook, TX
Let me take the time to say that I own an Optimus 510 and in my opinion its far superior in looks, craftsmanship, ease of use, and size to all of the other vaporpens that I have seen and used. Which BTW has become quite an extensive list now. After browsing the AtmosRx site for a while I decided to to add the a-pen and bullet adapters. I first talked to Brandy in the online chat support, she was VERY helpful in answering all questions I had. I then called Customer Service after being directed there by Brandy and spoke with Dulaini. Once again, very nice, and knowledgable on any questions I had presented her with. Dulaini took my order over the phone and in my opinion went above and beyond what I thought she should do. I was now simultaniously speaking to Faye in Online Chat once again, to my surprise, she ALSO was extremely nice and very helpful in answering any questions I had for her and Dulaini in Customer Service. At this point, I'm thinking to myself, NO WAY one company could employ such knowledgable staff that were plesant to speak with at the same time! I was wrong, not only were Brandy, Faye and of course Dulaini all a complete pleasure to speak with, but they were knowledgable in what they spoke of and other reason that Atmos has now found a new lifetime customer.
In summary, my opinion is that Atmos has superior products as well as superior employees, both in Customer Service AND Online Help! I will continue to use there products in the future and would recommend them to any and all of my friends interested in vapor.
Thanks again Dulaini, Brandy, and Faye (you owe me a coke) :)
carl red crescent city, ca
i just got my atmosrx for anniversary and 'I FREAKIN LOOOOVE IT!!!!!!!!!!!!' I RECOMMEND ANYONE TO GET ONE
Linza Edwards Westminster, Colorado
Thanks for your customer service I appreciate everything you and your company has done you have make it Pleasant experience instead of a nightmare a lot these kind of companies don't have it together yet and if you are a patient that is very frustrating thank you for your kindness and understanding god bless linda
Brian Manley buffalo, ny
BEST CUSTOMER SERVICE ! FAST COURTEOUS AND KNOWLEDGE OF PRODUT. THANK YOU BETHANY !!!!!!!!!!!!!!!!! A+ FOR HER THANK YOU YOUR THE BEST ! ;)~ I LOVE ATMOS AND BETHANY
AWESOME Product and Customer Service Absolutely LOVE my new A-Pen. It was some bumps in the road at first as with any sophisticated electronic device. I major in Electronic Engineering so I know firsthand no device is perfect. But I have to say with the awesome customer service and dedication to satisfaction. I'm still satisfied to have owned such a device even with the problems in the beginning. Because of my new A-Pen I no longer smoke and feel much healthier. Thanks
AZ Csar Scottsdale, Arizona
Amazing Product. Not and understatement. Looked at all my options before I decided on Atmos RX. Glad I did. Best actual Vape in the market.
shaun lux Las Vegas, Nevada
The New Atmos Thermo W .. Nice Big Clouds !!! Take my word for it .
This company will do anything it takes to make there customers HAPPY ! Try them your self and see ..
Thanks for designing an amazingly easy to use Wax vaporizer .
Zach H San Antonio, Texas
Just got my atmos nail in the mail and 100% happy with the Purchase and product
Best vape pen I've used
atmoses moses dontwannaknow, areafiftyone
I am so impressed with these products but most of all by Bethany, and Pat they have been so helpful to me in selecting these vapes. thank you very much for all that you have done really thank you. you guys are perfect.
Apple Pai Westminster, Colorado
Just placed my order for a Nail 510 after reading wonderful reviews of a variety of Atmos products. I had done extensive research beforehand but still had a series of questions and quandaries in choosing between the Nail and the Thermo V2.
To anyone reading this testimonial, there's a reason why Bethany's name is all over these reviews... If you have any question.. Call her. Even if you don't I would suggest placing your order with her. Possibly the most helpful person I've ever spoken with. She gives you all sorts of info and goes beyond just answering your questions. Incredible customer service! Can't wait to get the device in my hands!
George Wohlleb Vail, Colorado
So I just purchased my Nail 510. The only thing better than that, is the customer service I received from Atmos. Bethany and Michael are simply amazing. They are both extremely knowledgeable and worked overtime to help resolve my issue. Thank you so much. I am going to tell all my friends to buy their vapes from Atmos.
Paul J Seattle, WA
Amazing products...(I have several).
Your customer service is top notch.
Wishing you continued sucess!
Michelle Adams Antioch, CA
I would like to take the time to thank Bethany in your customer service department. She is a ray of sunshine everytime I speak with her and has provided great advice and customer service. I work in the customer service industry and am very impressed with her people skills. The entire staff, including Patty, have been nothing but helpful and fulfilled all of my needs. Bethany goes the extra mile and makes sure I am a satisfied customer. I wish more people were as kind as she was, it would make the world a better place. I am more than impressed with the products produced by this company and will continue to recommend the product and the site. This is definitely marked as one of my favorites on my computer! If you haven't tried the product, I recommend the Raw! It is perfect! I have every color! Love them all. Anyways, great service and Bethany is absolutely the best! Thank you Bethany for all of your hard work and time. It is much appreciated!
Walter White Denver, Colorado
Simon Gray Los Angeles, California
Hi Atmos Team!!!
I have an I olite and I bought but returned instantly the thermo vape... I
would just like to tell you on behalf of myself (as I am not easily pleased
nowadays).. that I think your vaporiser Kicks Ass!!.. Big time !!! Not only
is it Delightful looking device, it fits so wonderfully in your hand, a
perfect weight to play with, it screws together in a classy but un awkward
fashion, it lights up.. (lol) the hit and the high it produces is to be
honest down right incredible and very satisfying... So all in all I will
definitely recommending and would like to thank you for creating a fantastic
device :) Cheers Atmos
Susan I El Cerrito, CA
I love my Atmos vaporizer! I appreciate the intelligent design and ease of use. The Atmos vaporizer is the finest vaporizer I have ever used.
However, the best thing about Atmos, is their excellent customer support. Patty has been extraordinarily helpful and knowledgeable. She has given me the best customer support and service I have EVER received!! Patty knows everything about the Atmos products and is a pleasure to deal with. The company stands behind their products and offers the gold standard in terms of customer service! Go Atmos!!!
Paul Branham New York, New York
have you been wanting to buy a vaporizer?? maybe you're not happy with the one you've got now??
Get yourself an Atmos Rx Vaporizer. They have a few different products, some for herbs, some for oils, some for both. For the price, you can't beat them. They're an American company that stands by their product. If something goes wrong, they'll fix it. Also, they ACTUALLY answer emails/phone calls and FB messages personally. It makes me wish i had a need for multiple vapes just so i can support these fine folks.
Jack Davis Vallejo, CA
I want to thank Atmos, and especially patty and delany, for the most excellent customer service I've had in my 65 years... you're the best
I got my kit a few weeks back and the thing works like a charm….. has a great draw to it, very easy and within a few puffs I am medicated…
It is not an ecig…. IT IS A Vaporizer…. yes I checked there site too after I bought the unit from a local shop in LA. Sure they do make e-cigs also however thats not what this unit is….
My friend has the Omicron and although they look similiar mine draws better than his, his battery seems a bit weaker and his cartridge takes more puffs to get medicated.
I have been recommending ATMOS to all my friends and will continue to do so http://www.atmosrx.com
Lucinda Johnson Anaheim, California
After over 20 years of being married we decided to spice it up a little bit and got the Intimacy 5 ml bottles and the Atmos vaporizer kit. Thank you Atmos for your product, this has been an awesome experience and something we’ll be using more often.
Bobby Nuggz San Diego, California
Last night i got stupiddddddddddd medicated! For anyone who doesn't know, have heard or have tried..the Atmos Rx Vaporizer is one of the finest products on the market, hands down.
Stephanie Rivero Bronx, New York
Hey Atmos! Your custom cases are really cool! Everyone keep asking me where can they get it, and when they see my Atmos vaporizer is inside they can’t wait to get their hands on one. I like that there are a lot of styles to choose from each one is cooler than the next.
Stephanie Oquendo Weston, Florida
Bought the Atmos A-Pen Vaporizer kit, my best buy ever! Easy to use, convenient and discreet; carry it with me everywhere I go - even to my college classes because it looks just like a pen!
Alex Russo Queens, New York
Thanks Atmos Nation for your great line of products. Your Customer Service team helped me to decide which one to get based on my personal needs; they took the time to explain each one until I was happy.
Rick a k a Chico Plantation, Florida
The Atmos Optimus vaporizer pen rocks! This thing is really easy to fill and it vapes in no time @ all. Love that I can see the contents @ a glance - Nice job Atmos!!
samsredeyes San Diego, CA
I got the Atmosrx last month and cant put it down..... my girlfriend ordered it online at there site atmosrx.com and i found the oil cartirdges at a dispensary (I live in LA where the oils are legal)..... my kit did come with an empty cartridge, so im sure you can fill it on your own...... but i bought a cartridge for 30.00 and its said to hit at least 150 puffs...... so far i did about 50, and im getting good tokes, lots of vapor and most importantly geting high, takes me about 5 hits to feel it.
I recommend this product!!
Matthew Altmin Brookfield, WI
Thank you thank you thank you Andrew and Patty for your help. I appreciate your attention. I love the product, it was recommended to me by cup winner Selecta Nikka t in Denver at the cup. Now I too can recommend the product and customer service to my friends.
Samuel George Denver, Colorado
I love this vaporizer. Great customer service.
Tatiana N Coldwater, Michigan
I just got my custom skin for my AtmosRx battery and couldn’t wait to let you know how happy I am with it! I follow the instructions and it was really easy to put on, I removed it to make it more even and it got back on real easy. My pen looks amazing! It’s easy to clean too and the fact no one else has it makes me the envy of all my friends!
Sandy Washington Denver, Colorado
Fantastic. Works as advertised.
Gregory Higgs Los Angeles, California
Many of my friends have thanked me for recommending this product.
Ken Hunter Colorado Springs, Colorado
Thanks to AtmosRx I can travel anywhere with my vaporizer.
Zackary Daniels Sacramento, California
Atmos RX is a great Vaporizer, It's the best I ever used.
Frank Simpson San Francisco, California
Finally an innovative product that we all could benefit from
AtmosRx® vaporizers are not medical devices and are not intended to cure, treat or prevent any diseases or other conditions. If you have any health problems, consult your doctor before using
The AtmosRx® vaporizers are not intended to administer medicinal or illegal products of any kind and doing so voids the warranty. You must be 18 years or older to purchase vaporizers or vaporizer accessories.
Do not allow children, women who are pregnant or breast feeding, and those with life threatening illnesses to use our devices. The manufacturer is not responsible for any damage or personal injury caused by inappropriate,
incorrect, or irresponsible use of our products. Any illegal use of our devices could subject the user to severe fines, penalties, and/or imprisonment under the law of your jurisdiction.