4800 SW 51st Street, STE: 106 Davie FL 33314
Monday - Friday, 9:00am - 6:00pm Eastern Standard Time
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AtmosRx® ships worldwide, and to U.S. customers with U.S. shipping addresses with shipping supplied by UPS.
New orders are typically packed within 2 business days of ordering and are delivered within the time frame specified during checkout
based upon the shipping option selected. These time frames are merely a guide and we offer no guarantee unless otherwise posted.
Once your order has been shipped, you will receive an email confirmation with an order tracking number and information on how to track your package.
If Priority MAIL is selected, we cannot offer any guarantee of delivery or accept any liability for lost orders. All delivery issues should be addressed with your local post office. Guaranteed delivery is only available on orders shipped via UPS. If you are concerned about time taken or missing packages please choose UPS shipping. We now offer free UPS Ground shipping on orders greater than $75 and we continue to offer guaranteed UPS shipping options.
Due to significant layoffs, closures and other changes with the United States Postal Service, it may take longer than the estimated 5-7 business days to receive your package if Priority MAIL shipping is chosen.
Once you complete your AtmosRx® order you will receive an order confirmation via email. You will then receive and additional email when your order has been packed and shipped along with tracking information if applicable.
If you have created an AtmosRx® account during the purchase of your items, you can check your order status anytime by simply clicking on the "Login"
link in the navigation bar at the top of every page.
From there, you will be able to view information about your order. Please allow at least 24 hours for tracking information to be displayed.
Atmos Nation will replace any unused item determined, at its sole discretion, to be defective within 30 days of the original date of purchase. Our 30 day warranty is only valid when the defective item is accompanied by a proof of purchase from an Authorized AtmosRx Reseller.
If your device is found to have a material or manufacturing flaw, Atmos Nation will replace the believed defective part with a new part of the item returned. We are not able to replace items with a different model than the item returned. Please note that our warranty does not cover damage caused by misuse or user error. Any modifications or alterations made to the design of the product will void your warranty.
All sales are final. No refunds will be issued due to the hygienic nature of the product.
Store credit or exchange within 7 days for the return of an unused product only for items purchased directly through www.AtmosRx.com or www.AtmosTechnology.com.
Warranty claims will not be processed without a Return Form and proof of purchase. For an RMA (Return Merchandise Authorization) Form, please contact our Customer Service Department after registering your device at http://www.atmosrx.com/warranty-registration.html.
All cartridges are disposable attachments. Due to the hygienic nature of the product and use, once the cartridge is utilized, there is no warranty coverage or replacement available.
Shipping Your Return
Return shipping costs for warranty issues are your responsibility. We recommend that you use a shipping service that provides tracking information and insurance (such as Fedex or UPS Ground or USPS Priority Mail with delivery confirmation) as we are not responsible for returns lost in transit.
All warranty replacement orders ship for free via USPS Priority. Please see above for shipping information.
One Year Replacement Program
After your initial 30 days of owning an AtmosRx device has passed, we offer a one year replacement program covering the Battery, USB and Ceramic Heating Chamber. In the event either of these items needs to be replaced, the battery and charger price will be reduced to only $12.95 - $19.95 (depending on product) per part to cover shipping, handling and processing fees.