FAQ

As of April 1st, 2021, many major shipping carriers alongside the USPS have decided to no longer deliver any form of 'vape products', including accessories, cartridges, coils, and devices. With the signing of the December 2020 Omnibus Spending Bill, vape products were reclassified as tobacco products under the PACT ACT and as a result cannot be shipped using the USPS. Unfortunately, this change affects Atmos RX products and will likely affect how you purchase your Atmos products in the future.

For orders placed before April 1st, expect normal shipping times for domestic and international orders. Going forward, from April 1st onwards, Atmos RX products will be available in many local retailers nationwide, but you will be unable to purchase products directly from our site.

We take compliance seriously, and in the meantime we are working to implement more convenient methods for you to purchase Atmos vaporizer products.

General Inquiries

AtmosRx® products can be used by anyone who is 18 years of age or older. It should not be used by children; pregnant or breast feeding women; people with heart disease, high blood pressure, diabetes; or people taking medication for asthma or depression. Please consult your Physician before using any vaporizer / e-cig.

AtmosRx® is the world leader and innovator of the smallest portable vaporizer in the industry. We are the pioneers, in the industry because of our in-house engineering / design, manufacturing and distribution processes of hand-held vaporizers and accessories.

Our goal was to develop a complete line of vaporizers that would give customers the freedom to enjoy what nature had to offer in a vaporizer that would fit discretely in the palm of your hand. The quality of AtmosRx® products are surpassed by no other.

Due to our stringent pursuit of excellence AtmosRx® holds a multitude of patents and traost purchase product inquirdemarks. Our in-house engineers are constantly working on new designs and products that will meet or exceed the expectations of our customers.

At AtmosRx® our professional, highly trained, customer support team is knowledgeable in every aspects of AtmosRx® products. From your very first question about our products, keeping your budget in mind, choosing which unit is best suited for your needs, right down to helping you understand how to operate your vaporizer after you've received it. No question is too big or small for our staff to handle. We are here to assist you every step of the way. All AtmosRx® Vaporizers are backed by our 1 year limited warranty. You can rest assured when purchasing from AtmosRx®, we have you covered to keep your product functioning like the first day you received it.

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While we do sell to specific authorized vendors, AtmosRx® can always be purchased directly from our official site

BEWARE OF COUNTERFEIT PRODUCTS THAT ARE BEING SOLD THROUGH UNAUTHORIZED VENDORS AND DISTRIBUTORS.

If you are unsure of a retailer or online site, as being an authorized retailer we encourage you to contact our Customer Support Department by phone or email with the company name or link to the site before making the purchase. We will confirm the authenticity of the product

AtmosRx® products listed on, e-Bay, Amazon, Rakuten, Overstock, and similar sites to these as well as vendors at flea markets are NOT authorized retailers. No warranty for these products will be honored by AtmosRx®. The majority of these products are imitations and or counterfeit. These products are not supported by AtmosRx® and neither should they be supported by you. Sites advertising Authentic AtmosRx® products at a much lower price are probably advertising and selling a counterfeit product.

WARNING for consumers purchasing counterfeit products:

  • Inferior Quality ( imitation ceramic chamber / filter )
  • Serious health and safety risks associated with electrical components.( defective batteries, unprotected heating elements, fire & burn hazards )
  • People unknowingly purchase counterfeit products actualizing a bargain but actually paying an inflated price for an inferior product.
  • In the United States alone, it has been estimated that the crime of counterfeiting has caused the loss of over 750,000 jobs.
  • Legal Ramifications

If you are unsure of a retailer or online site, as being an authorized retailer we encourage you to contact our Customer Support Department by phone or email with the company name or link to the site before making the purchase. We will confirm the authenticity of the product.

All International shipment fees, including but not limited to warranty items are the sole responsibility of the purchaser. All international shipments are subject to duties and fees when crossing borders. Generally, Brokerage fees will be required and Customs may impose duties and taxes based on the value of the goods. The payment of duties and taxes are the responsibility of the purchaser/importer. Please be advised that these fees are normal and are often times applied to shipments that ship internationally. We currently do not offer shipping to APO/FPO/DPO Boxes.

Pre-Purchase Product Inquiries

The term "510" describes the threading size of most common vaporizer components, such as batteries, USB and Cartridges/Attachments. 510. threading is the standard commonly used by portable vaporizer manufacturers.

In the past, Atmos used a proprietary threading that is not as common as the 510. While we no longer create products with this type of threading, we do still carry products that have this type of threading. Atmos and 510. threading are NOT COMPATIBLE with each other's components without an available adapter. Click here to buy.

If you need further assistance determining which thread size your device has, please contact our Customer Support Team at the number listed on the "Customer Service" page.

Most cartridges are disposable because of their personal nature and use. Cartridges will probably need to be replaced when there is a burnt taste or a lack of normal operation. The longevity of a cartridge depends mainly on the end user. Due to cartridges being disposable, there is no warranty on any cartridges. Cartridges can be "maintained" by cleaning the outside, metal connector pieces in your battery and the bottom of the cartridge when necessary. If your Cartridge comes with replaceable inner parts, these need to be maintained or replaced as required. The use of an alcohol pad is highly recommended.

PACT and the USPS Vape Mail Ban

Essentially, Prevent All Cigarette Trafficking Act (PACT Act).and the USPS Vape Mail Ban mean that any form of “vape product” - whether it is the liquid/oil products you vape, or the delivery system you use, including devices and their accessories e.g. cartridges and coils - cannot be shipped using the USPS. This law does not distinguish between nicotine and any non-nic/tobacco-free products that can be vaped.

This is because "vape products", as mentioned above, are now treated in the same capacity as cigarettes, as they have been incorporated into PACT. This was done with the signing of the Omnibus Spending Bill on December 27th, 2020. The intention of this was to address issues with Age Verification for shipping vape products, and it applies numerous restrictions to businesses that deal in vape products.

The USPS ban and PACT also applies to shipping of wholesale goods from manufacturers to retailers. Regulations may vary from state to state based on their individual tobacco and taxation laws.

Expect the USPS Ban and the PACT Act restrictions regarding "vape products" to go into effect by the end of March, with the latest date being March 27th.

Right now, FedEx has ended shipping and UPS will end shipping on April 5th. Expect other private shippers like DHL to not carry these products, and private shippers who are willing to do so will likely charge a hefty fee.

Right now you can still order vape products online, but once the USPS Ban officially goes into effect, the only legal method to purchase vape products will be to go to your local store and make your purchase there. We recommend that you order your vape products as soon as possible before the ban goes into effect.

For those without a local vape store or who are unable to travel to one, you will have to use a private shipping service and sign for your deliveries with ID proving you're over 21.

The PACT Act impacts how small businesses who sell and make vape products must operate. This includes on how they are taxed, how and to whom they ship vape products to, and requires them to keep records regarding any online sales of vape products directly to consumers. Furthermore, these businesses will have to register with the federal government and the US Attorney General/ATF Bureau.

As part of this, whenever you order vape products online, the retailer/distributor is legally required as per PACT to send the state government information including your name, shipping address, what products you ordered, and how many of each.

If you are a retailer/distributor looking for more information, feel free to contact your Atmos sale representative for more information.

If you are a customer, please contact us at our email or phone address listed on our Customer Service page.

Online Ordering and Shipments

Purchases can be paid for using a major credit card, such as Visa, MasterCard or Discover. We do not accept American Express at this time.

Unfortunately, once you process your order we are unable to modify or cancel your order. Once your order is placed and confirmed it immediately gets processed through our automated warehouse processing. This ensures that we are capable of shipping your order quickly and efficiently, getting your products out of our doors as soon as possible. In cases where cancellations are permitted, a 15% cancellation fee will be charged. Shipping cost is not refundable.

Orders are usually shipped Monday through Friday. Please allow 24-48 business hours for processing & handling (including and other expedited services). In most instances, all orders are usually shipped same-day. Orders processed through the weekend will be processed on Mondays of the following week. Shipments are not processed on weekends or national holidays.

Once your order has been processed & shipped, you will automatically receive an email with your tracking number enclosed. You can track your package by going to www.UPS.com or www.USPS.com and entering the tracking number you were provided with, to see your expected arrival date. It may take up to 24 hours for your tracking number to show any updated information.

Free Shipping will sometimes be offered as a special promotion within the continental United States, but we reserve the right to offer this at our discretion. Free Shipping cannot be combined with any other discounts, coupon codes, or sales promotions.

Post Purchase Product Inquiries

Batteries are usually shipped with a 70% charge from our warehouse, which is the suggested way to store lithium-ion batteries. For optimal performance, it is highly recommended that you use the battery until it depletes itself. Then charge the battery according to the instructions found in your specific product user manual.

AtmosRx® batteries are designed and manufactured using the latest lithium-ion and lithium-polymer technology. How long a battery last depends on a number of different factors, however the most notable variable is a battery's capacity or milli Amp hour (mAh). Atmos batteries can range in capacity, starting with 180mAh and reaching higher. While we cannot list each of our batteries expected life, a good frame of reference is the following: a 650mAh battery, will last approximately 650 puffs before needing to be recharged, 1100mAh approximately 1100 puffs, 200mAh will approximately be 200 puffs etc. However, actual battery life can vary wildly depending on the cartridge being used. Please keep in mind that these are all approximate calculations and each user will have varied results based on usage and age of battery.

No this is not recommended. Charging the battery longer than recommended can cause damage to the lithium-ion technology, and can be a fire hazard as well. Removing the battery from the charger immediately as the light turns green will increase the lifespan of your battery.

  1. Regularly wipe battery connection clean with a 90% alcohol solution and cotton swab to ensure no oil or residue damages the battery.
  2. Let battery thoroughly dry after cleaning with alcohol.
  3. Remember to remove the battery from the charger when it's fully charged.
  4. Unscrew the cartridge from the battery if you will not be using the device for an extended period of time.
  5. Carry the device in a protective case when not handling.

If you must clean your vaporizer parts of wet or dry deposit, a 90% alcohol solution and a small cotton swab is highly recommended. The mouth piece/chamber connector and mesh filter should only be cleaned with a soapy water solution. It is best recommended to let them soak for a period of 12 hours. Be sure to let your vaporizer components fully dry before using them again. Ceramic filters, because they are manufactured in an absorbent, porous material, it is not recommended to any cleaning with any liquids. It is suggested, using a paper clip or similar item, to poke the holes to ensure proper airflow. After normal, usage and wear, the ceramic filter, as well as other filters in the vaporizer will need to be changed. Regularly wipe battery connection clean with a 90% alcohol solution and cotton swab to ensure no oil or residue damages the battery.

The heating element of an atomizer is wrapped in a fabric. If not kept wet will burn very quickly. Once this fabric is burnt it does not absorb liquid efficiently and the atomizer can be damaged permanently by running dry just once. Your wick must be kept saturated before powering on and inhaling to prevent any damage or burnt taste. If all necessary precautions have been taken in keeping your wick saturated and you are still experiencing an unusual taste, it may be time to change your cartridge.

Please click here to register your device. Once registered, please contact our customer support desk and a representative will gladly assist you in troubleshooting your device or replacing the necessary parts under our warranty/replacement program if needed.

All AtmosRx® Vaporizers are backed by our warranty program which can be found here. Please read the details of the terms and conditions of our warranty before contacting our customer service team.

If you purchased your device directly from our official website, AtmosRx.com, you are not required to register as all your information as well as your order are saved in our system. Please contact our Customer Support Department by phone.

Customers who buy atmos batteries and choose to use other brands cartridges take a risk of leakage when using these different cartridges. It causes leakage of wax or liquid.
When there is a leakage it causes a gap or blockage between the charging port and the battery port which prevents the device from charging. Follow these steps to get your device charging again:
Step 1: Make sure your battery is off.
Step 2: Take a cotton swab slightly dipped into alcohol.
Step 3: Start by cleaning the battery connection port and all the threading, then move to the battery connection, clean that as well to remove any product that may have leaked.
Step 4: Dry for 5 minutes and try to charge the battery again.


Should the problem continue, please contact customer support.

Customers who buy Atmos batteries and choose to use other brands cartridges take a risk of leakage of liquid or wax. When there is leakage it causes a gap or blockage between the battery connection and the cartridge connection. Follow these steps to get your cartridge working again:
Step 1: Make sure the battery is turned off.
Step 2: Take a cotton swab slightly dipped into alcohol.
Step 3: Start by cleaning the cartridge connection area, then move into the battery connection, clean that as well to remove any product that may have leaked.
Step 4: Dry for 5 minutes and reconnect.

Should the problem continue, please contact customer support.

Did you find your answer?. If you did not, please submit your questions to support@AtmosRx.com or call us toll free 1-855-442-8667.

Support

Contact customer support at (855) 633-3244

4800 SW 51st Street, STE: 106 Davie FL 33314
Business Hours: Monday - Friday, 9:00am - 5:00pm Eastern Standard Time

Warranty

We are now implementing a 1 year limited warranty program. Please retain your receipt after purchasing your vaporizer. To be a part of the program, you must register your AtmosRX® Vaporizer online.